1. Acceptable Reasons for Reshoots
We offer complimentary reshoots under the following circumstances:
Technical Issues: Errors with equipment or processing on our end.
Team Error: Missed shots or agreed-upon angles not delivered.
Weather Conditions: Severe weather impacting the quality of the photos.
2. When Additional Fees Apply
Reshoots requested for reasons outside our control may incur additional charges. These include:
Property Changes: Updates to staging, repairs, or landscaping after the initial shoot.
Client Preferences: Changes to style, angles, or shots not originally specified.
No-Show or Unprepared Property: If the property wasn’t ready for the original shoot (e.g., clutter, unclean spaces).
The cost of reshoots depends on the scope of work and will be communicated upfront.
3. Same-Day Cancellation or Rescheduling Policy
Please note that once the scheduled shoot is confirmed, same-day cancellations or rescheduling will incur a fee of $45 plus tax.
4. How to Request a Reshoot
To request a reshoot:
Contact our team as soon as you receive your photos.
Specify the reason and any adjustments needed.
We’ll review your request and provide a resolution promptly.
At Air Unlimited, your satisfaction is our priority. We strive to deliver exceptional results in every session and work with you to address any concerns.
Need More Help?
Visit our Help Center or contact us for personalized support.
Contact Us
For more information you can reach us via:
Phone: Call us at 1-833-711-1AIR
Email: Send your instructions to [email protected]
Chat: Use our live chat feature on our website.