Communicate Your Concerns
If you’re not fully satisfied, let us know immediately. Provide specific feedback on what needs improvement, such as:
Lighting or color corrections
Angle or composition changes
Framing or cropping adjustments
Detailed input helps us address your concerns more effectively.
Steps for Resolving Dissatisfaction
Initial Review:
Our team will carefully review your feedback to understand your concerns and identify areas for improvement.Re-Edits:
We’ll make the necessary edits, including color adjustments, retouching, or reframing the images to better suit your needs.Approval Process:
Once the revisions are complete, we’ll send the updated images for your review. You can request further adjustments if needed.Reshoot (If Necessary):
In rare cases where edits cannot fully resolve the issue, we may offer a reshoot depending on the circumstances and our review policy.Review Policies
Complimentary Re-Edits: Minor adjustments like lighting or color corrections are typically offered at no additional cost.
Limited Revisions: We offer a set number of revisions to ensure a timely resolution.
Reshoot Policy: Reshoots are considered on a case-by-case basis, depending on the initial agreement and feedback provided.
Avoiding Misunderstandings
To ensure we capture your vision from the start:
Provide a detailed brief or reference images before the shoot.
Communicate specific preferences during the booking process.
Note: If you’re not fully satisfied, don’t worry—we’ll work with you to ensure the final photos meet your expectations.
Contact Us
For more information or assistance in preparing for a photoshoot in an occupied property, feel free to reach out:
Phone: Call us at 1-833-711-1AIR
Email: Send your inquiry to [email protected]
Chat: Use our live chat feature on our website.